Datenschutzrichtlinie
Pro Rides Privacy Policy
At Pro Rides, it’s not just about high-performance e-bikes like the Eride Pro SR , Talaria , Stark Varg , or Bonnell 775 MX . It’s equally important to us that you feel safe when using our website. Protecting your personal data is a top priority for us.
In this privacy policy, we explain to you in a simple and understandable way what data we collect, why we need it and how we handle it.
When you visit our website, make a purchase, or contact us, you entrust us with your data. We take this trust seriously.
By “you” we mean all visitors to our website – whether you are just browsing or are already a customer.
Why we need your data
To ensure everything runs smoothly, we need some information from you. Without this data, we wouldn’t be able to process your order or deliver your e-bike, for example.
We only use your data to:
- to process your orders reliably
- to help you with any questions or problems
- to improve our website and offers
- to protect our systems from fraud
Our goal is clear: a safe and pleasant shopping experience for you.
What data we collect
Data that you provide to us
When you shop with us or write to us, you voluntarily provide us with some information. This includes, for example:
- Your name
- Your Address
- Your email address
- Your telephone number
- Payment information (e.g. confirmations)
- Your messages to us
We need this data to process your order and to assist you further.
Automatically collected data
When you use our website, some technical information is automatically collected. This is perfectly normal and helps us to improve everything.
These include, for example:
- the device you are using
- Your browser
- Your IP address
- how you navigate our website
This helps us better understand what works well – and what we can improve.
Partner data
To ensure everything runs smoothly, we work with reliable partners. These include, for example, payment providers, shipping companies, and technical service providers.
These partners only receive the data they really need – and handle it with the same care.
How we use your data
For your order
The most important point: We need your data to process your order. This means:
- Process order
- Organize shipping
- Inform them about the status
- Returns or exchanges are permitted
Without this data, we would not be able to offer our service.
For better service
We want you to feel well cared for. That’s why we also use your data to:
- To answer your questions quickly
- solving problems
- To improve your shopping experience
For your safety
Security is important online too. We use your data to:
- to detect suspicious activity
- To prevent fraud
- to protect our website
For offers (only if you want)
If you agree, we will inform you about:
- new e-bikes
- special offers
- Promotions and discounts
Of course, you can unsubscribe at any time.
Do we share your data?
In short: No, we do not sell your data.
We only share your data when necessary – for example with:
- Shipping provider to ensure your order arrives
- Payment providers so you can pay securely
- technical service providers who operate our website
Sometimes we are legally obligated to do so.
External Links
Our website may contain links to other websites. Clicking on these links will take you away from our website.
Please note: We are not responsible for data protection on these external sites.
Data protection for children
Our website is not intended for children under 16 years of age. We deliberately do not collect data from minors.
Should we discover that such data has been stored, we will delete it immediately.
How secure is your data?
We do everything we can to protect your data. We use state-of-the-art security measures – both technical and organizational.
Nevertheless, it’s important to remember: no system is 100% secure. Please also handle your own data with care.
How long do we store your data?
We only store your data for as long as absolutely necessary. This depends, for example, on:
- whether you have a customer account
- whether an order is in progress
- whether legal requirements exist
Your data will then be deleted.
Your rights
You are in complete control of your data at all times. You can:
- find out what data we store
- Correct incorrect data
- Have your data deleted
- object to the use
- Withdraw your consent
Simply get in touch with us – we’ll be happy to help.
No disadvantages for you
Exercising your rights will not put you at a disadvantage. We treat all customers fairly and equally.
Questions or concerns
If anything is unclear or you have any questions, please feel free to write to us. We will take care of it quickly.
If you are ever dissatisfied, you can also contact a data protection authority.
Our promise
Pro Rides stands not only for high-quality e-bikes, but also for trust and transparency. We want you to feel safe with us – and to know that your data is in good hands.